Technical Support Engineer

MingYang Electric is a global leader in power equipment, committed to supporting the transition to green energy. They are seeking a Technical Support Engineer to engage with customers, design technical solutions, and manage customer relationships while ensuring compliance with project requirements and technical standards.

Responsibilities:

• Engage with customers to gain an in-depth understanding of project requirements, technical standards, and on-site conditions
• Lead the preparation of technical proposals, system diagrams, layout drawings, and technical specifications for products such as transformers, compact substations, switchgear, etc., based on customer needs
• Perform necessary electrical calculations (e.g., short-circuit current, load capacity, voltage drop) to ensure solution feasibility, cost-effectiveness, and safety
• Recommend the most suitable product models, configurations, and brand selection options
• Be responsible for preparing, reviewing, and responding to technical sections in bidding projects, ensuring full compliance with tender document requirements
• Participate in pre-bid technical clarifications, bid presentation meetings, and post-bid technical negotiations
• Collaborate with the commercial department in cost estimation, technical deviation explanations, and highlighting competitive technical advantages
• Conduct product technical presentations and solution demonstrations, addressing customer inquiries on specialized technical issues
• Organize or participate in technical exchange sessions and product promotion events to enhance customer awareness of the company’s technical capabilities
• Collect and analyze market and competitor technical trends, providing feedback to R&D and product departments
• Deliver product training to the sales team, equipping them with core technical selling points
• Accurately communicate project requirements to R&D and production departments, contributing market demand insights for new product development
• Assist in resolving major or recurring technical issues during project implementation and after-sales service
• Develop and maintain sales support materials such as product technical whitepapers, solution case studies, standard configuration lists, and FAQs

Requirements:

• Bachelor's degree or higher in Electrical Engineering, Power Systems, High Voltage Technology, Automation, or a related field
• Solid theoretical knowledge in electrical engineering, with familiarity in power systems, power distribution design, and relay protection principles
• Proficient in national and industry standards (e.g., GB, DL, IEC) and aware of specific technical specifications from grid companies and large enterprises
• Minimum 3 years of experience in R&D, design, application, or technical support for medium-voltage power distribution equipment (transformers, switchgear, compact substations, etc.)
• Deep understanding of the structure, principles, key components, and mainstream manufacturers' product features of transformers (oil-immersed/dry-type), switchgear (e.g., medium-voltage withdrawable cabinets, ring main units), and compact substations
• Proficient in AutoCAD or similar electrical drawing software, and familiar with Microsoft Office
• Excellent customer communication, proposal presentation, and technical negotiation skills, with the ability to translate complex technical issues into customer-friendly language
• Capable of quickly understanding complex customer scenarios and providing innovative, customized solutions
• Strong business acumen to support commercial success from a technical perspective and maintain customer relationships
• Adaptable to frequent customer interactions, business travel, and bidding pressure, with strong teamwork skills for collaboration with internal and external teams
• Ability to independently prepare rigorous, clear, and professional technical proposals and tender documents
• Experience in power design institutes, equipment manufacturers, or large-scale user power departments is preferred
• Knowledge of power system analysis software such as ETAP or SKM is a plus