Support and Services Engineer

Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API, and Software solutions to healthcare organizations. They are seeking a technically sharp Support & Services Engineer to own the post-go-live success of enterprise customers, acting as the primary technical resource and collaborating with various teams to ensure customer satisfaction and successful implementation of solutions.

Responsibilities:

• Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction
• Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers
• Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades
• Track and log time against customer requests, ensuring transparency in effort and accurate scoping
• Translate customer needs into defined technical requirements and solution designs
• Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
• Deliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets
• Maintain documentation and best practices to support recurring or common post-go-live needs
• Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work
• Identify opportunities to improve customer outcomes through better configuration, automation, and data structure

Requirements:

• 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment
• Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment
• Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering
• Experience with managing multiple concurrent requests from live customers
• Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets
• Experience delivering managed services work such as data imports, admin configuration, and system enhancements
• Ability to translate business requirements into scalable and maintainable solutions
• Comfortable working in a fast-paced startup environment with evolving priorities
• Salesforce certifications such as Sales Cloud Consultant, Business Analyst
• Experience in healthcare, credentialing, or related regulated industries
• Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools
• Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud)