
Key Responsibilities Transition / Ramp-up - Learn configuration for Time Tracking, Absence, and payroll-related workflows: time entry, validations, eligibility, accrual rules, calendars/schedules (as applicable), BPs, and security. - Review runbooks for time/absence cycles and payroll support procedures, including cutoffs and escalation paths. Day-One Surge Support (Hypercare/Stabilization) - Triage issues that impact pay accuracy: time entry errors, approvals, validation failures, accrual discrepancies, BP routing issues, and security/access problems. - Support urgent stabilization actions with strong testing discipline and documented workarounds when needed. Steady-State Operate (O&M) - Provide ongoing incident/request/problem support, including support for cyclical events (time periods, approvals, absence processing, payroll-adjacent support as applicable). - Maintain job aids/knowledge articles and partner with stakeholders to reduce recurring errors. Innovate & Optimize - Identify opportunities to simplify time/absence workflows, strengthen validations, and improve self-service guidance to reduce downstream payroll impacts. - Deliver more complex enhancements/projects (new rules, redesigned approvals, improved reporting packs, targeted automation) with rigorous testing and change readiness. Functional Scope - Workday Time Tracking, Absence, and payroll-adjacent operational support including BPs, security, validations/rules, operational reporting, and cycle readiness.