Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to interact with customers regarding pest and rodent inspections. The role involves taking inbound calls, scheduling appointments, and providing product recommendations to customers.

Responsibilities:

• Interact with customers in response to scheduling pest and rodent inspections
• Taking inbound calls but may have to place an outbound call to follow up with customers on appointment scheduling
• Schedule techs to come out for an inspection
• Take anywhere from 80-100 calls a day
• Recommend products to customers, based on customers’ needs and interests
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Provide customers with product samples and catalogs

Requirements:

• Must have high-speed internet
• Must have at least 2+ year of call center experience
• 2+ years customer service/call center related experience required
• Customer Service
• Retention Specialist
• Upselling Experience
• Attention to Detail
• Conflict Resolution
• High school diploma or GED preferred
• Sales experience is 'nice to have' for overcoming objections with scheduling inspections