About this role
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. They are seeking Bilingual Healthcare agents to assist customers with healthcare inquiries in both English and Spanish.
Responsibilities:
- Help customers with a wide range of healthcare related inquiries in both English and Spanish
- Handle inbound calls and outbound campaigns to inform customers about changes that may affect them
- Answer questions about current health insurance policies or benefit cards
- Request to update personal information on accounts
- Support completing orders
Requirements:
- High school diploma or GED required
- Fluent in both English and Spanish
- Ability to type 25 words per minute
- Intermediate/advanced technical proficiency
- Open availability between 7am-2am EST 7 days a week
- To reside in Missouri
- A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
- High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
- Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
- 2 dedicated computer monitors minimum 13 inches or larger
- A VoIP USB Headset with microphone and a Web Cam for Training
- Dedicated workspace in your home that is free of background noise and distractions