Business Applications Analyst (Salesforce)

Tobii Dynavox is a leader in assistive communication solutions, dedicated to empowering individuals with disabilities. The Business Applications Analyst (Salesforce) will serve as the primary liaison between Sales and customer-facing teams, focusing on user support, reporting, training, and adoption of Salesforce.

Responsibilities:

• Serve as a primary point of contact for Salesforce end-user support, including troubleshooting, guidance, and issue resolution
• Respond to user requests related to access, reports, dashboards, and data questions
• Partner with Learning and Enablement teams to develop and maintain Salesforce training materials, job aids, and SOPs
• Provide onboarding and ongoing enablement for new users and role changes
• Gather user feedback to identify friction points and improvement opportunities
• Design, build, and maintain standard and ad-hoc Salesforce reports and dashboards
• Translate business questions into clear, actionable reporting and visual insights
• Ensure dashboards align with agreed-upon definitions, metrics, and KPIs
• Regularly review and optimize reports for accuracy, usability, and relevance
• Monitor and maintain data integrity across accounts, contacts, leads, and opportunities
• Establish routines to ensure consistent use of required fields and data standards
• Support data imports, updates, and clean-up activities
• Ensure user readiness through comprehensive testing
• Perform routine Salesforce administrative tasks (user setup, permissions, basic configuration support)
• Document processes, report definitions, and dashboard logic
• Perform quality assurance checks to validate reporting accuracy and system changes
• Perform various other duties as assigned

Requirements:

• Bachelor's degree in business administration, IT or business systems support, or equivalent education preferred
• 2+ years' experience in Sales, Sales Operations or Customer Service role
• 1-3 years' extensive experience with Salesforce structure and applications
• Willing to obtain Salesforce Administrator Certification
• Strong oral and written communication skills
• Proficient knowledge of MS Programs including Microsoft Word and PowerPoint
• Expert knowledge of Excel
• Excellent project and change management experience
• Strong analytical and problem-solving skills
• Close attention to detail
• Ability to adapt in a fast-changing environment
• Ability to work with interruptions
• Keep up in a fast-paced work setting
• Travel may be required on occasion (1-2 times per year)