Product Manager (Mailchimp)

Altimetrik is seeking a Product Manager for Mailchimp Customer Success to enhance the operational efficiency of Customer Success teams. The role involves managing the Salesforce backlog, driving improvements in customer experience, and collaborating with various teams to deliver scalable solutions.

Responsibilities:

• Own and manage the Salesforce backlog for Customer Success and Customer Care operations
• Drive end-to-end improvements in customer experience across onboarding, support, and lifecycle workflows
• Partner with Customer Success, Support, Engineering, and Product teams to deliver scalable solutions
• Lead prioritization, scoping, and execution of initiatives impacting Customer Success operations
• Collaborate with High Availability engineering teams to ensure system reliability and performance
• Support key Customer Success initiatives, including high-impact quarterly deliverables
• Identify workflow inefficiencies and implement automation and tooling improvements

Requirements:

• Working knowledge of Salesforce (functional understanding; no deep admin/dev required)
• Proven experience owning product backlogs and prioritization decisions
• Strong cross-functional collaboration and stakeholder management skills
• Experience operating as a true Product Manager (not just a coordinator)
• Strong understanding of end-to-end customer experience and lifecycle management
• Experience with Customer Success tools such as Gainsight, Chili Piper, or similar
• Experience working with Customer Success or Customer Care teams
• Familiarity with CRM-integrated support workflows and lifecycle automation
• Exposure to data platforms (e.g., BigQuery) and understanding of data flows into Salesforce