About this role
National General, a part of The Allstate Corporation, offers a range of insurance products and is seeking a Customer Service Associate II. The role involves providing quality customer service by handling inbound calls related to property insurance, assisting borrowers and agents, and processing complaints and premium disbursements.
Responsibilities:
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
Requirements:
- High School Diploma or GED
- 0-2 years experience
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
- Delivers timely, accurate customer service ensuring the highest level of satisfaction