ENERGY STORAGE ENGINEERING, SERVICE OPERATIONS, DATA SYSTEMS, SALES & SECURITY ROLES — SUNGROW (REMOTE)

Women in Cleantech and Sustainability is looking to fill various positions at Sungrow, a leader in the energy storage industry. The roles range from technical engineering to sales and operations, focusing on optimizing service delivery, managing key accounts, and driving business intelligence strategies.

Responsibilities:

• Edit and refine customer-faced technical documents to ensure clarity, accuracy, and compliance with industry standards
• Gather and analyze market information, delivering insightful analysis to support business decisions
• Develop application tools to facilitate engineering daily support
• Assist in understanding and applying industry certifications and standards to project and processes
• Support technical documentation matrix during project support
• Utilize data analysis skills to interpret technical and market data effectively
• Develop a professional understanding of electrical engineering or systems engineering principles
• Demonstrate a willingness to learn and grow as an expert in the energy storage industry
• Lead and manage cross-company teams to drive timely execution of warranty claims and implement and monitor Service-related work scopes
• Engage with internal departments and business lines and take appropriate follow-up actions to validate warranty work
• Execute expeditious and efficient claims response, and recover out-of-warranty costs while ensuring compliance with contractual requirements
• Report on progress to senior management and provide analysis, insights, and trends to reduce warranty cost while achieving customer success
• Optimize field service operations by developing effective planning and scheduling for service teams
• Integrate cutting-edge scheduling technologies and methodologies to enhance productivity, cost-efficiency, and customer satisfaction
• Drive data visualization, reporting, and business intelligence strategy using Power BI
• Design data models, dashboards, and reporting solutions that turn complex information into actionable insights
• Support customers and the service team on a day-to-day basis, including direct customer support and facilitating communication between external customers and internal departments
• Manage quotes and order execution, ensuring accurate and timely billing to customers as orders are shipped
• Identify/manage strategic key utility accounts and grow long-term partnerships
• Develop product marketing strategy and implementation schedule; assist with trade shows and public functions
• Manage, optimize, and integrate data, workflows, and reporting across multiple platforms, ensuring data accuracy, transparency, and accessibility
• Lead day-to-day defensive security operations across IT, cloud, and OT environments
• Oversee managed security partners, internal engineers, and detection/response tooling to ensure incidents are identified, contained, and remediated
• Build and scale secure development, product assurance, and software supply-chain security capabilities

Requirements:

• Edit and refine customer-faced technical documents to ensure clarity, accuracy, and compliance with industry standards
• Gather and analyze market information, delivering insightful analysis to support business decisions
• Develop application tools to facilitate engineering daily support
• Assist in understanding and applying industry certifications and standards to project and processes
• Support technical documentation matrix during project support
• Utilize data analysis skills to interpret technical and market data effectively
• Develop a professional understanding of electrical engineering or systems engineering principles
• Demonstrate a willingness to learn and grow as an expert in the energy storage industry
• Lead and manage cross-company teams to drive timely execution of warranty claims
• Implement and monitor Service-related work scopes as the Project manager responsible for customer communication, commercial P&L, and technical liaison
• Engage with internal departments and business lines and take appropriate follow-up actions to validate warranty work
• Execute expeditious and efficient claims response and recover out-of-warranty costs while ensuring compliance with contractual requirements
• Report on progress to senior management and provide analysis, insights, and trends to reduce warranty cost while achieving customer success
• Develop effective planning and scheduling for service teams, ensuring timely, high-quality preventative maintenance and other O&M services
• Integrate cutting-edge scheduling technologies and methodologies to enhance productivity, cost-efficiency, and customer satisfaction
• Drive data visualization, reporting, and business intelligence strategy using Power BI
• Design data models, dashboards, and reporting solutions that turn complex information into actionable insights
• Interpret data, map relationships, and build scalable solutions that improve decision-making across teams
• Leverage basic knowledge of Airtable and provide strategic input and management on CRM (Microsoft Dynamics) integrations
• Support customers and the service team on a day-to-day basis, including direct customer support and facilitating communication between external customers and internal departments
• Manage CRM tool, service administrative support, and oversee the entire order process from Quote to execution
• Develop new processes as needed and be responsible for their implementation
• Have a strong understanding of Excel, with the ability to keep price lists updated and accurate
• Work with overseas teams to ensure updated pricing and coordinate with the Supply chain management team to ensure timely parts orders
• Coordinate with the accounting department to ensure accurate and timely billing to customers as orders are shipped
• Identify/manage strategic key utility accounts and grow long-term partnerships
• Perform business development for the strategic account market segment
• Help to develop product marketing strategy and implementation schedule
• Assist in gaining better brand recognition by participating in trade shows and other public functions
• Collect market information, including emerging market data, industry trends, product standards, and competitor's information
• Manage, optimize, and integrate data, workflows, and reporting across multiple platforms
• Ensure data accuracy, transparency, and accessibility while enabling efficient operational processes
• Develop and maintain performance tracking systems, oversee KPI data sourcing, and manage document lifecycle processes
• Act as a bridge between operational teams, leadership, and technical stakeholders
• Lead day-to-day defensive security operations across IT, cloud, and OT environments
• Oversee managed security partners, internal engineers, and detection/response tooling
• Design and mature the SecOps function, including vulnerability management and incident response playbooks
• Build and scale secure development, product assurance, and software supply-chain security capabilities
• Lead application and firmware security, software assurance, offensive testing, secure development practices, and supplier risk management