Lead Product Designer, Mobile (Remote)

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. They are seeking a Lead Product Designer to create a new mobile app that supports customers throughout their home buying journey, focusing on customer-facing experiences and integration with Salesforce systems.

Responsibilities:

• Design intuitive, customer-first mobile app experiences across iOS and Android
• Translate complex home buying concepts into clear, approachable UI and flows
• Design and iterate on:
• Customer onboarding and education experiences
• Warranty request and service workflows
• AI chatbot interactions and conversation patterns
• Key milestones like financing, title, insurance, and closing
• Collaborate closely with Product, Engineering, Salesforce teams, CX, Marketing and Field Ops
• Partner with Salesforce stakeholders to ensure app experiences align with backend workflows and data models
• Create user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Apply Lennar’s design system while helping evolve it for mobile-first use cases
• Conduct usability testing and incorporate feedback into iterative improvements
• Help define how the app experience is reviewed, shared, and showcased internally
• Help shape how AI is used responsibly and effectively within the customer experience
• Improve customer confidence and reduce friction during the home buying journey
• Collaborate with Analytics to understand usage, drop-off points, and customer questions
• Influence how Salesforce-driven workflows surface information to customers in clear, actionable ways

Requirements:

• 7+ years of experience in product, UX/UI, or app design
• Strong portfolio showcasing mobile app design and UX thinking
• Proficiency in Figma and modern prototyping tools
• Experience designing customer-facing products with complex flows
• Comfort collaborating with engineers, product managers, and Field Ops
• Familiarity with Salesforce-supported workflows or CRM-driven products
• Curiosity about AI tools, chatbots, or conversational design
• Strong understanding of responsive design, accessibility, and design systems
• Ability to work autonomously and bring clarity to ambiguous problems
• Confidence presenting design decisions to cross-functional stakeholders
• Experience designing apps that support education, onboarding, or service requests
• Familiarity with home buying, real estate, fintech, or customer service platforms