Project Manager West Coast USA

Insider Experience is a boutique DMC that delivers innovative and custom-designed incentive and corporate programs across the United States. This role involves end-to-end program delivery, managing client relationships, and overseeing complex, high-touch programs for blue-chip clients.

Responsibilities:

• End-to-end program delivery; from concept design with Sales through pre-planning, supplier management and onsite execution
• All the moving parts: detailed project plans and run sheets, transport and staffing plans, production schedules and onsite logistics
• Commercials: budgets, supplier negotiations, efficiencies, financial reporting, invoicing, and post-program admin
• Client experience: anticipate needs, manage expectations, and deliver service that has clients 'singing our praises'
• Relationships: build repeat business with clients, hotels, and key suppliers; know when to put on a 'sales hat' to spot and nurture new opportunities
• Insight: stay across destination and industry trends and bring fresh, innovative ideas into our programs
• Perform other duties and responsibilities as required

Requirements:

• Strong knowledge of the incentive/MICE market and a track record delivering complex programs (minimum 5 years in MICE, including at least 3 years in operations and/or DMC roles managing full programs)
• Proven ability to run multiple complex programs at once, process large volumes of information, and keep sight of small but critical details
• High financial acumen: confident managing program budgets and reporting, with strong Excel skills
• Excellent client and supplier management, written and verbal communication, and stakeholder management skills
• Comfort in a fast-moving, entrepreneurial environment: you juggle competing priorities, work under pressure and tight deadlines, and manage your time independently
• Experience working autonomously in a remote setup, with flexibility to adjust hours as needed for programs across time zones and onsite delivery
• Transport and logistics management experience is a plus