Domino Digital Printing Solutions is a leader in digital printing technology, specializing in innovative solutions for various industries. They are seeking a DP Technical Product Manager responsible for managing technical aspects of products, providing training, and ensuring effective support for sales and project management teams.
Responsibilities:
- Manage product training structure
- Ensure training materials are complete and up to date
- Ensure trainers are well versed and capable of delivering fundamentals
- Support training efforts to provide expert level instruction
- Provide escalation management
- Take responsibility for the speedy resolution of all product-related technical issues
- Support the overall escalation process and provide insight and expert level diagnosis as needed
- Liaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation efforts
- Manage and distribute all technical documentation associated with assigned products
- Take responsibility for the content management and effectiveness of all technical documents, within your given areas of responsibility, on the Knowledgebase System
- Provides technical product support to sales and project management team including: pre-sales support (as needed)
- Fully support trade show events
- Supports Commercial training. Work with the Commercial Product Manager(s) to create agendas and deliver portions of the training
- Partners with the Commercial Product Manager(s) to drive and manage Channel Readiness document (CPM has ultimate ownership, but TPM plays a significant role)
- Manages trial program
Requirements:
- Bachelor's Degree in a technical field required
- At least 5 years in a related technical, service or military role
- Valid driver's license required
- Willing to travel up to 40%
- Excellent time management skills with a proven ability to meet deadlines
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
- Excellent written and verbal communication skills
- Excellent technical writing skills
- Experience developing and leading training classes
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and ask for help when necessary
- Strong knowledge of Microsoft Office – Excel; PowerPoint, Word, Access and other database packages
- Strong background in troubleshooting and configuring Windows PCs, computer networks, and applications
- Knowledge of PLC communications and industrial protocols such as Ethernet/IP, EtherCAT, etc
- Familiarity with factory automation solutions in production line environments
- Knowledge of control systems, network topology and enterprise systems
- Previous experience in product management, product ownership, or technical product management a plus