DP Technical Product Manager

Domino Digital Printing Solutions is a leader in digital printing technology, specializing in innovative solutions for various industries. They are seeking a DP Technical Product Manager responsible for managing technical aspects of products, providing training, and ensuring effective support for sales and project management teams.

Responsibilities:

• Manage product training structure
• Ensure training materials are complete and up to date
• Ensure trainers are well versed and capable of delivering fundamentals
• Support training efforts to provide expert level instruction
• Provide escalation management
• Take responsibility for the speedy resolution of all product-related technical issues
• Support the overall escalation process and provide insight and expert level diagnosis as needed
• Liaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation efforts
• Manage and distribute all technical documentation associated with assigned products
• Take responsibility for the content management and effectiveness of all technical documents, within your given areas of responsibility, on the Knowledgebase System
• Provides technical product support to sales and project management team including: pre-sales support (as needed)
• Fully support trade show events
• Supports Commercial training. Work with the Commercial Product Manager(s) to create agendas and deliver portions of the training
• Partners with the Commercial Product Manager(s) to drive and manage Channel Readiness document (CPM has ultimate ownership, but TPM plays a significant role)
• Manages trial program

Requirements:

• Bachelor's Degree in a technical field required
• At least 5 years in a related technical, service or military role
• Valid driver's license required
• Willing to travel up to 40%
• Excellent time management skills with a proven ability to meet deadlines
• Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
• Excellent written and verbal communication skills
• Excellent technical writing skills
• Experience developing and leading training classes
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary
• Strong knowledge of Microsoft Office – Excel; PowerPoint, Word, Access and other database packages
• Strong background in troubleshooting and configuring Windows PCs, computer networks, and applications
• Knowledge of PLC communications and industrial protocols such as Ethernet/IP, EtherCAT, etc
• Familiarity with factory automation solutions in production line environments
• Knowledge of control systems, network topology and enterprise systems
• Previous experience in product management, product ownership, or technical product management a plus