Product Manager-Platform

EDB is a company that provides a data and AI platform to empower organizations with Postgres capabilities. They are seeking a Product Manager to enhance the customer journey and improve the end-to-end experience of their core platform, collaborating with various teams to identify and resolve user friction points.

Responsibilities:

• Working cross-functionally across engineering, design, support, sales, and marketing to improve the end-to-end customer experience
• Helping define and prioritize improvements across installation, setup, onboarding, usability, and ongoing operational workflows
• Partnering with engineering and design to translate customer and business needs into clear product requirements and roadmap priorities
• Identifying friction points in the user journey and driving solutions that improve adoption, time to value, and ongoing usability
• Collaborating with technical teams to ensure the experience is reliable, scalable, and aligned with enterprise customer needs
• Supporting product launches by working with product marketing and enablement to prepare internal teams for new capabilities
• Bringing a curious, practical, and collaborative approach to solving customer and platform challenges

Requirements:

• 3+ years of experience as a product manager or in a closely related role working on software products
• Strong communication skills, with the ability to work effectively across technical and non-technical teams
• Ability to break down complex problems and turn them into clear, actionable product requirements
• Customer focus and an interest in improving onboarding, usability, and operational experiences
• Solid understanding of product management fundamentals and modern software development processes
• Experience with installation, onboarding, administration, or platform workflows
• Familiarity with enterprise software, infrastructure, or systems-oriented products
• Experience working closely with support or customer-facing teams to identify and address product friction
• Technical background or comfort working with engineering teams in complex product areas