Johnson ControlsRemote
Tier III Product Technical Support Engineer (remote)
United States of America
Full Time
2 weeks ago
$100,000 - $134,000 USD
H1B Sponsor Likely
Key skills
HVAC&R productsRefrigeration cycle troubleshootingAir-conditioning systemsChiller productsAir-cooled chillersMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointInternet softwareEmailRData MiningLeadershipSales
About this role
Johnson Controls is a global leader in smart, healthy and sustainable buildings, dedicated to reimagining the performance of buildings. The Tier III Product Technical Support Engineer will provide technical support to the Field Sales & Service organization, focusing on chiller products and driving product reliability through continuous improvement processes.
Responsibilities:
- Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
- Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations
- Accountable for timely and high quality product service literature
- Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility
- Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced
- Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level
- They will support key customer accounts as a technical resource to the branches
- Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer
- Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment
- Manages Technical Escalations from Tier I
- To develop and maintain 'a customer for life' we may provide technical support to on-site audits of BE plants, suppliers, and customer sites
Requirements:
- Must be able to travel up to 20%
- Bachelor's degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products
- Analyze and solve complex product system problems
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail
- Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers