Senior Product Operations Manager

TripleTen is an award-winning online school among technology bootcamps, dedicated to helping people succeed in technology. They are seeking a Senior Product Manager (Operations & Growth) to improve operational processes and drive sustainable growth by auditing workflows, debugging metrics, and implementing strategic initiatives.

Responsibilities:

• Audit and redesign operational processes. Map end-to-end workflows across student support, onboarding, repeated payments, and other operational functions. Identify inefficiencies, manual bottlenecks, and cost leakage. Build improvement roadmaps and drive their execution
• Debug metrics and find root causes. Apply a strong product mindset to operational problems. Go beyond surface-level metrics — investigate why they change, break down underlying drivers, and connect data with real operational behavior. Understand what’s behind growth or decline and use that to inform decisions
• Define strategy and plan execution. Translate insights and problems into clear priorities and initiatives. Define a focused strategy for operational improvements, plan execution realistically, and ensure work is structured, sequenced, and delivered with impact
• Run the numbers. Build the economic case for every initiative. Understand what's generating real impact vs. noise. Track the right metrics, build monitoring, and keep the team focused on what moves the needle
• Drive cross-functional change. Work independently across multiple operational teams. You don't wait for a brief — you find the problem, build the case, and lead the solution end-to-end
• Automate what makes sense. Design and implement automation for manual workflows, support operations, and back-office processes. Know when automation adds value and when it doesn't
• Stay sharp on the market. Research competitors, study modern operational approaches, and bring best practices to the table proactively

Requirements:

• Proven experience with minimum 5 years of experience as a Product Manager with measurable impact on operational efficiency, cost reduction, or conversion
• Strong data-driven mindset: you define metrics, build baselines, and track outcomes rigorously
• Experience running hypothesis-driven experiments, A/B tests, and controlled pilots to validate process improvements
• Comfortable conducting team and stakeholder interviews to uncover pain points, JTBD, and process gaps
• Fluent English — able to communicate clearly across teams and with stakeholders at all levels
• Strong systematic thinking, cross-functional collaboration, and communication skills