Mass Market Solutions Engineer

Zoom is a leading collaboration platform that helps people stay connected and productive. The Mass Market Solutions Engineer role involves designing communication solutions, conducting demonstrations, and translating customer needs into technical solutions while working collaboratively across the organization.

Responsibilities:

• Designing next generation communication solutions for Zoom customers
• Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
• Translating customer problems into technical solutions and business outcomes
• Communicating strategic value of Zoom over competitive offers
• Preparing responses to RFQ/RFPs
• Assisting in the scoping of professional services engagements
• Working cross-functionally within Zoom to deliver customer happiness
• Driving Zoom product direction and innovation
• Learning and growing with Zoom’s platform as it constantly and rapidly evolves

Requirements:

• 5+ years of technical experience in SaaS technologies
• SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)
• Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences—from technical experts to business stakeholders—in both intimate settings and large-scale presentations
• Understanding of solution sales and the sales cycle
• Be flexible and able to function in a high growth environment
• Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
• Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent
• Experience in customer facing technical role is preferred
• Knowledge of traditional voice communications systems and applications
• Working knowledge of packet captures - how to read and decipher
• End-to-end IT systems knowledge
• Formulate and communicate a technical solution / vision
• Understand Zoom partner and ecosystem partners, products and applications
• Competitive knowledge in UCaaS and ISV market