Key skills
AWSAzureGCPKubernetesDockerInfluxDBDatadogSplunkCommunicationProblem Solving
About this role
Techex is a UK-based global leader in IP and cloud broadcast solutions, seeking a Senior Broadcast Engineer to lead technical investigations and support customers through complex live issues. The role involves owning major incidents, collaborating with development teams, and guiding other engineers to ensure reliable outcomes for customers.
Responsibilities:
- Lead complex technical investigations with customers
- Act as a senior escalation point within the support team
- Own major incidents, ensuring clear communication and direction
- Work closely with development teams and partners to resolve issues
- Support and guide other engineers during investigations
- Contribute to service reviews and continuous improvement
- Build strong relationships with customer engineering teams
- Participate in an on-call rota for critical issues
Requirements:
- Demonstrable experience in a technical support or operational engineering role
- Proven ability to handle live incidents and customer-facing situations
- A structured approach to troubleshooting and problem solving
- Clear and confident communication especially in customer-facing situations
- IP-based media workflows
- Networking and transport protocols
- Linux systems
- Cloud platforms (AWS, GCP, or Azure)
- MPEG TS
- Media transport over IP (UDP, RDP, Zixi, SRT)
- Experience with broadcast transport stream workflows, including multiplexing, switching, and stream processing in live or near-live media environments
- Familiarity with SCTE-35 ad signalling
- Working knowledge of contribution and distribution protocols and redundancy techniques such as seamless failover and SMPTE ST 2022-7
- Experience deploying and supporting software-defined media infrastructure in cloud or hybrid environments, including containerised (Docker/Kubernetes) and Linux-based deployments
- Exposure to broadcast monitoring and telemetry platforms such as Skyline Dataminer, InfluxDB, Datadog, or Splunk, and comfort working with REST APIs for system integration