Product Operations Account Manager

Figure is transforming capital markets through blockchain, providing innovative products that enhance the loan origination and funding processes. The Account Operations Manager will oversee client onboarding and ensure a seamless experience, acting as the main point of contact for technical implementations and client relationship management.

Responsibilities:

• Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup
• Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides
• Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities
• Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues
• Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed
• Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals
• Own the structured handoff from the Sales and Capital Markets team into the implementation phase

Requirements:

• 4–7 years of professional experience in technical account management, implementation, or customer success, preferably within FinTech, Lending, or SaaS
• Proven experience handling technical onboardings, including API key management, user permissioning, and troubleshooting technical workflows
• A track record of owning post-sale relationships, conducting business reviews, and managing account health for institutional or enterprise clients
• Understanding of mortgage or lending lifecycles (LOS), asset management, or structured finance is a significant plus
• A Bachelor's degree in Business, Finance, Computer Science, or a related field preferred