Sr. Account Director, Business Development (Patient First Digital Solutions) - US Remote

Thermo Fisher Scientific is a company dedicated to making the world healthier, cleaner, and safer. This role is responsible for driving revenue growth across their Clinical Trial Solutions & Patient First Digital Solutions portfolio, focusing on patient engagement, recruitment, and retention services.

Responsibilities:

• Leads the direct sales efforts for patient engagement, patient recruitment and patient retention/support solutions
• Defines the strategy, plans and executes innovative initiatives to maximize profitability and growth
• Manage global multi-service sales team for comprehensive suite of patient engagement, patient recruitment and patient retention/support solutions
• Ensures steady pipeline of opportunities to drive revenue generation are identified and developed to increase market penetration
• Builds stakeholder engagement plans, develops and cultivates relationships and works cross-functionally with colleagues to create proactive solutions and flexible commercial models that deliver value for PPD’s clients
• Orchestrates RFP strategy calls, develops client proposals, prepares client presentations, and negotiates and closes contracts. Signs new business authorizations at or above assigned authorization goal
• Makes cold calls and client visits; maintains sales database; maintains cold call and client visit activity reports
• Ensures client satisfaction through periodic client contact; report and develop recommendations to address client dissatisfaction; respond to all client requests
• Ensures achievement of gross authorization targets and growth of new partnerships
• Provides collaborative leadership with strategic partnerships, biopharma, alliance and growth account teams, as well as, operational colleagues to broaden and expand PPD’s service offerings and support strategic selling initiatives
• Assesses client satisfaction and recommends opportunities for improvement to ensure the overall success of the account
• Stays abreast of market trends and identifies opportunities for penetration of additional partnerships
• Mentors new colleagues as needed

Requirements:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years') or equivalent combination of education, training, & experience
• Scientific, sales and/or marketing background with concentration in pharmaceutical/biotech area
• Proven track record of developing mid- and high- level business contacts
• Excellent interpersonal skills in order to manage and fully integrate with Operations, Finance, Bids & Contracts and Marketing, and follow-up to expand relationships and business opportunities
• Demonstrated experience in identifying and developing sales leads, making professional presentations, managing the sales process through close, and handling all aspects of contract negotiations
• Understanding of sales automation systems and Microsoft Office programs
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
• Frequently interacts with others to obtain or relate information to diverse groups
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals
• Requires multiple periods of intense concentration
• Ability to perform under stress
• Ability to multi-task
• Regular and consistent attendance