Head of Customer Success Engineering

VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. As Head of Customer Success Engineering, you will lead a team of Customer Success Engineers to drive customer adoption and ensure the successful integration of VulnCheck's intelligence across security programs.

Responsibilities:

• Lead, mentor, and scale a team of Customer Success Engineers, setting clear goals and development plans
• Build onboarding, enablement, and training programs to ensure consistent, high-quality CSE delivery
• Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact
• Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support
• Serve as an escalation point for complex technical or strategic customer issues and oversee key customer relationships
• Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value
• Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities
• Collaborate with Sales, Marketing, and Product to drive a seamless and successful customer lifecycle

Requirements:

• 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity
• Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence
• Demonstrated experience leading or mentoring customer-facing technical teams
• Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams
• Solid working knowledge of SOC operations, incident response, and vulnerability management workflows
• Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred)
• Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling
• Familiarity with Go is a plus