Sr. Account Director, Business Development (Patient First Digital Solutions) - US Remote

Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Sr. Account Director for Business Development in Patient First Digital Solutions. This role is responsible for driving revenue growth through patient engagement, recruitment, and retention services while leveraging advanced data analytics and digital campaigns to enhance clinical trial delivery.

Responsibilities:

• Leads the direct sales efforts for patient engagement, patient recruitment and patient retention/support solutions
• Defines the strategy, plans and executes innovative initiatives to maximize profitability and growth
• Manage global multi-service sales team for comprehensive suite of patient engagement, patient recruitment and patient retention/support solutions
• Ensures steady pipeline of opportunities to drive revenue generation are identified and developed to increase market penetration
• Builds stakeholder engagement plans, develops and cultivates relationships and works cross-functionally with colleagues to create proactive solutions and flexible commercial models that deliver value for PPD’s clients
• Orchestrates RFP strategy calls, develops client proposals, prepares client presentations, and negotiates and closes contracts
• Signs new business authorizations at or above assigned authorization goal
• Makes cold calls and client visits; maintains sales database; maintains cold call and client visit activity reports
• Ensures client satisfaction through periodic client contact; report and develop recommendations to address client dissatisfaction; respond to all client requests
• Ensures achievement of gross authorization targets and growth of new partnerships
• Provides collaborative leadership with strategic partnerships, biopharma, alliance and growth account teams, as well as, operational colleagues to broaden and expand PPD’s service offerings and support strategic selling initiatives
• Assesses client satisfaction and recommends opportunities for improvement to ensure the overall success of the account
• Stays abreast of market trends and identifies opportunities for penetration of additional partnerships
• Mentors new colleagues as needed

Requirements:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years') or equivalent combination of education, training, & experience
• Scientific, sales and/or marketing background with concentration in pharmaceutical/biotech area
• Proven track record of developing mid- and high- level business contacts
• Excellent interpersonal skills in order to manage and fully integrate with Operations, Finance, Bids & Contracts and Marketing, and follow-up to expand relationships and business opportunities
• Demonstrated experience in identifying and developing sales leads, making professional presentations, managing the sales process through close, and handling all aspects of contract negotiations
• Understanding of sales automation systems and Microsoft Office programs