Jira Application Engineer

Title: Jira Application Engineer

Location: Remote

Duration: 7 Month

About the Role

We are seeking an experienced Application Engineer II (Jira Cloud) to join a dynamic Enterprise Technology team supporting collaboration platforms across Communication, Knowledge Management, and Work Management domains.

In this role, you will be responsible for designing, administering, and optimizing Jira-based systems of work, enabling teams to fully leverage the capabilities of the Jira Cloud platform through integrations, automation, and scalable configurations.

Key Responsibilities

• Administer, configure, and support a large-scale Jira Cloud environment (6,000+ users, 1M+ work items).
• Collaborate with stakeholders, delivery leads, and engineering teams to design, build, and deploy Jira solutions aligned with business needs.
• Gather and analyze requirements for complex systems of work, including new implementations and enhancements.
• Drive end-to-end delivery from requirement gathering to production deployment.
• Partner with cross-functional teams to standardize and optimize Jira configurations (custom fields, workflows, schemes, etc.).
• Participate in Jira platform optimization and cleanup initiatives to reduce configuration elements within the client s Jira instance.
• Configure integrations, manage security, and troubleshoot access/permission issues.
• Review Atlassian product updates and communicate impacts to client stakeholders.
• Collaborate with third-party vendors and review their deliverables.
• Create and maintain technical documentation, runbooks, and process guidelines.

Required Qualifications

• 5+ years of hands-on experience with Jira Cloud Administration
• 2+ years of experience with Jira Service Management (JSM) Cloud
• 4+ years of experience with Groovy scripting (ScriptRunner)
• Strong expertise in Jira add-ons such as:
• Advanced Planning
• Automation
• eazyBI
• ScriptRunner
• Structure
• Experience with Assets and Configuration Management in JSM
• Proven experience working in large-scale, cross-functional technical environments
• Strong understanding of Agile frameworks (Scrum, Kanban)
• Excellent communication and stakeholder management skills
• Ability to work effectively in a remote/hybrid environment
• Strong documentation and presentation skills

Preferred Qualifications

• Experience with:
• Jira Product Discovery
• Atlassian Analytics
• Atlassian Rovo
• Atlassian Access (Guard)
• Familiarity with other SaaS tools like Airtable, Trello
• Programming/scripting knowledge in Java, JavaScript, or Python
• Experience with reporting tools like eazyBI or Tableau
• Atlassian Certifications:
• ACP-120 (Jira Administration for Cloud)
• ACP-420 (Managing Jira Service Projects for Cloud)
• Bachelor s degree in Computer Science or related field

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, and others. Please visit us at for more information.

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Visit our website to learn more about our Career & Culture