
The Central Review Compliance Coordinator ensures Classic Collision operates within carrier guidelines, OE standards, and internal compliance procedures. This role requires accuracy in estimate review, attention to detail, and a commitment to eliminating leakage and errors. The Compliance Coordinator is directly accountable for achieving monthly goals and objectives set by leadership, tied to DRP performance and TCOR improvement.
· Perform detailed compliance reviews of estimates, ensuring alignment with OE requirements and DRP guidelines.
· Monitor and audit company procedures and practices to ensure estimate compliance.
· Support the Central Review Director in reporting and goal attainment.
· Collaborate with Operations and locations to drive adherence to repair standards and eliminate errors.
· Identify gross profit improvement opportunities through estimate review and compliance analysis.
· Address compliance infractions in a timely and effective manner.
· Train and guide staff on repair procedures and compliance expectations.
· Utilize CCC as the standard reporting platform, minimizing manual reporting unless directly tied to enterprise value or monthly goals.
· Consistently hit monthly performance objectives established by the Central Review Director.
· Monthly Goal Achievement – Consistently meets or exceeds objectives set by the Central Review Director.
· DRP & TCOR Impact – Compliance reviews reduce leakage, protect margins, and improve DRP performance.
· Compliance Accuracy – 100% adherence to OE and carrier repair standards.
· Collaboration – Builds strong partnerships with Operations, supporting shop teams to deliver safe, quality repairs.
· Data-Driven Reporting – Reliance on CCC-based reporting; minimal manual reporting unless required for enterprise or performance tracking.
· Service Level – Achieves a 1-hour review time on assigned estimates to support timely shop and DRP performance.
· Strong estimating and repair procedure experience.
· Knowledge of OE requirements and Direct Repair Program guidelines.
· Experienced in repair center operations and insurance claims management.
· Understanding of industry challenges and operational detail.
· Minimum 5 years estimating experience.
· Proficient in CCC One and Mitchell estimating platforms, plus CCC One management system.
· Adept in Microsoft Office (Word, Excel, Outlook, PPT).
· Strong written and verbal communication skills; ability to prepare reports and present findings.