Customer Success Executive - Fixed Term Employment

Company Description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

The Role

Reporting to the Customer Success Team Manager, you'll be a strategic partner to our Sales teams, working closely with clients to help them get the most out of SEEK's products. This is a pivotal role at the heart of our business purpose, helping customers succeed.

Based in our Singapore office, you'll collaborate across Sales & Service, Product, Commercial Excellence, and Marketing & Strategy to drive meaningful client outcomes. Leveraging data and your deep understanding of recruitment ecosystems, you'll position yourself as a trusted advisor, uncovering client challenges, delivering tailored training solutions, and feeding critical insights back into SEEK.

1. his is a temp role for maternity coverage
2. Duration is between end July 2026 to end March 2027

The Team

You'll be embedded within a collaborative Customer Success team, working hand-in-hand with Senior Sales Managers and Customer Service to deliver a seamless, one-team experience for our clients.

Job Description

• Strategic client engagement — Identify target clients using data-driven insights, then partner with Sales to develop and execute tailored engagement plans that drive product adoption, increase usage, and proactively manage retention risks.

• Training and consulting — Understand the key drivers of behavioural change and design customised training and consulting programs aligned to business priorities. Facilitate impactful sessions — from webinars to face-to-face workshops — for leaders, teams, and individuals.

• Product expertise and client satisfaction — Maintain a deep, up-to-date understanding of SEEK's product suite to serve as the subject matter expert for clients. Manage customer happiness across the full client lifecycle.

• Collaboration and relationship building — Build and sustain strong relationships with internal and external stakeholders at all levels, driving a cohesive one-team approach that accelerates speed to value.

• Client and people management — Partner with clients to understand their strategic sourcing needs, manage senior stakeholder expectations, and champion client feedback within the organisation.

• Data analysis and project management — Use data to draw actionable insights on client performance, identify opportunities for further product adoption, and develop engagement strategies that deliver measurable results.

Qualifications

• Bachelor's degree in any discipline
• 1-3 years of experience driving high-impact, customer-focused initiatives
• Demonstrated success in facilitating group training and one-to-one consulting to achieve strategic business outcomes
• Proven track record of building strong client and stakeholder relationships across all levels of an organisation
• Strong analytical skills with the ability to translate data into meaningful insights and solutions
• Effective communicator with the ability to influence and drive behavioural change
• Understanding of end-to-end recruitment processes, HR technologies, and talent acquisition — a background in Human Resources or Recruitment is highly regarded
• Natural curiosity about customer success, the recruitment industry, and human capital trends