Customer Service Representative

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Customer Service Representative will assist callers with billing questions, service sign up, and promote service offerings while maintaining professionalism and effective communication.

Responsibilities:

• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• Access information from multiple sources using various computer applications
• Analyze and resolve issues according to specific client requirements
• Work in fast paced call center setting
• Accurately document details of support with proper information
• Follow standard policy and procedure for performing specific services
• Provide clear and effective communication, building a positive rapport with different types of customers over the phone
• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions
• Follow-up and educate customers on all inquiries that were not immediately resolved
• Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external
• Perform other duties as assigned

Requirements:

• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• Access information from multiple sources using various computer applications
• Analyze and resolve issues according to specific client requirements
• Work in fast paced call center setting
• Accurately document details of support with proper information
• Follow standard policy and procedure for performing specific services
• Provide clear and effective communication, building a positive rapport with different types of customers over the phone
• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions
• Follow-up and educate customers on all inquiries that were not immediately resolved
• Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external
• Perform other duties as assigned
• Candidates will need to be open to working at least one day on the weekend (Saturday or Sunday)
• Training is Monday - Friday 9:00a - 5:30p Eastern with 4 weeks of training
• Must have excellent phone etiquette skills
• Must have fast computer skills to maneuver through many systems at once
• Must be able to digitally multitask with multiple screens, multiple tools and tabs
• Tech savvy!
• Talking, typing, listening all at the same time
• Every call will be from a different member and will require them to go into different portals on each call
• Assisting with account questions, billing questions, processing orders, assist with signing up services and online billing