ISP Customer Service Representative

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking an ISP Customer Service Representative to assist callers with billing questions, service sign-ups, and upselling service offerings while maintaining a high level of professionalism and communication.

Responsibilities:

• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• Access information from multiple sources using various computer applications
• Analyze and resolve issues according to specific client requirements
• Work in fast paced call center setting
• Accurately document details of support with proper information
• Follow standard policy and procedure for performing specific services
• Provide clear and effective communication, building a positive rapport with different types of customers over the phone
• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions
• Follow-up and educate customers on all inquiries that were not immediately resolved
• Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external
• Perform other duties as assigned

Requirements:

• Candidates will need to be open to working at least one day on the weekend (Saturday or Sunday)
• Training is Monday - Friday 9:00a - 5:30p Eastern with 4 weeks of training
• Must have excellent phone etiquette skills
• Must have fast computer skills to maneuver through many systems at once
• Must be able to digitally multitask with multiple screens, multiple tools and tabs
• Tech savvy!
• Talking, typing, listening all at the same time
• Every call will be from a different member and will require them to go into different portals on each call
• Assisting with account questions, billing questions, processing orders, assist with signing up services and online billing