Technical Support Engineer

ShiftCode Analytics, Inc. is a company that provides technical support solutions. They are seeking a Sr. Business Systems Analyst to support the STAR suite of applications used across their systems, ensuring excellent customer service and technical analysis to meet business objectives.

Responsibilities:

• Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a 24x7 help desk environment
• Support and enhance day-to-day STAR operational services through:
• Application of technical expertise in resolving reported incidents or issues
• Analyzing complex business problems and performing related in-depth research
• Working with cross-functional teams to address business or system issues
• Using technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team's ability to support the customers in a pro-active and efficient manner
• Producing training and technical documentation for existing and enhanced STAR business processes and applications
• Actively participate in testing activities of the STAR suite of applications, monitor systems and perform system health checks on as needed basis
• Develop a good understanding of the STAR business and inter-dependent systems

Requirements:

• DynamoDB
• Redshift
• Aurora Postgres
• Athena
• S3
• CloudWatch logs
• Glue job
• Lambda
• ECS
• EC2
• Step Functions
• SNS
• SQS
• Kenesis
• Grafana
• Java, Oracle
• Jira, Confluence
• Proficiency in both on-premises and cloud-based application architectures (AWS)
• Incident management and problem resolution capabilities
• Intermediate to expert level query writing experience (Oracle, SQL Server, Redshift)
• Production Support (Level 1 and 2)
• Experience with shift work (after-hours and weekends) and on-call rotations
• Ability to work in a fast-paced environment with tight deadlines
• Strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers