Customer Service Representative

GE HealthCare is a leading company in the healthcare industry, and they are seeking a Customer Service Representative to deliver high-quality service to customers and partners. The role involves managing customer orders, resolving inquiries, and collaborating with cross-functional teams to enhance service quality.

Responsibilities:

• Provide excellent, professional customer service to end customers, distributors, and subsidiaries in line with company standards
• Receive, process, and manage customer orders through company systems, ensuring accuracy and compliance from order entry through shipment
• Respond promptly and effectively to customer enquiries, requests, and concerns
• Prepare quotations for customers and distributors in line with company policy, where applicable
• Develop and maintain strong product knowledge and an understanding of supply chain processes to support customers accurately
• Collaborate closely with cross-functional teams (Sales, Supply Chain, Finance, Logistics, etc.) to resolve disputes and service issues
• Build and maintain effective working relationships with internal departments to understand service impacts and customer needs
• Establish and nurture trusted relationships with customers and commercial partners
• Provide accurate, consistent information and guidance to customers
• Contribute to a team-focused, proactive working environment that supports service improvement initiatives
• Operates within established company policies, procedures, and systems
• Responsible for the accuracy and completeness of customer orders, quotations, and communication
• Escalates issues appropriately while supporting resolution through collaboration

Requirements:

• Demonstrated experience in customer service or customer-facing role
• Experience in the Healthcare, Pharmaceutical, and/or Life Sciences industry
• Proven critical thinking skills; able to solve problems and make effective and timely decisions
• Experience using Smartsheet, SAP, Salesforce.com, or similar tools
• Strong organizational skills and ability to manage multiple tasks independently in a dynamic environment with tight deadlines
• Strong written and verbal communication skills; multilingual capability as required (Spanish desirable)
• High level of competency with MS Office applications (Word, Excel, and PowerPoint)
• Experience working cross functional teams to achieve results