Business Analyst III

V-Soft Consulting Group, Inc. is a recognized technology services company, and they are seeking a Business Analyst III to interface between users and technical staff, assisting in project deliverables and software requirements gathering. The role involves analyzing business processes, conducting software training, and implementing solutions to improve customer journeys.

Responsibilities:

• Interface between users, technical staff, and project management to drive completion of key project deliverables
• Assist in creating and documenting workflows related to customer journeys
• Perform basic software requirements gathering and analysis related to customer requirements
• Analyze problems and issues, determine impact, and help develop business solutions to remedy the identified issues
• Perform software QA, UAT, & integration testing as needed
• Prepare and distribute clean and precise slide decks for compliance reviews
• Evaluate business processes to uncover areas for improvement, developing, and implementing solutions
• Learn basic configuration changes and how to apply these changes in specific instances
• Conduct personalized software training for customers to facilitate seamless integration/onboarding
• Ability to quantify and prioritize activities
• Having the ability to adapt to changing priorities and perform duties with minimal supervision is critical to success in this role

Requirements:

• Experience working in a team-oriented, collaborative environment
• A basic understanding of Jira and the Agile methodology
• Excellent analytical and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with attention to detail
• Able to exercise independent judgment and take action on it
• Strong customer service orientation
• Project management experience
• Interested in technology/software and willing to learn