Network Operations Engineer

SPECTRAFOR is seeking an IT Product Specialist to act as the Network Planning and Design Expert for their telecom/IP network digital designs. The role involves overseeing engineering work, maintaining design quality, and collaborating with various teams to ensure accurate network documentation and support.

Responsibilities:

• Serve as the primary gatekeeper of IT operations engineering for complete planning and design work, auditing Network Resource Process (NRP) submissions for accuracy and completeness
• Provide hands-on technical support to engineers, architects, drafters, and project stakeholders
• Analyze clearance impacts, prepare circuits for updates, process post-clearance changes, and communicate outcomes to responsible parties
• Maintain relationship mapping for telecom assets
• Develop and refine CI (Configuration Item) views, policies, and reporting
• Advise technical and business teams on configuration management best practices
• Assess discovery and reconciliation results for accurate data synchronization
• Partner with IT Product Specialists on system health checks, maintenance, and production support activities
• Consult with telecom engineers on designs; create connection paths from drawings, spreadsheets, and other documentation
• Coordinate with network specialists to resolve design issues
• Support telecom technicians by assisting with connection/circuit updates
• Work with IT product specialists to understand new hardware terminology and system references
• Mentor and train IT operations engineers, design drafters, and technicians
• Participate in new initiatives and process improvements that enhance the platform or operational efficiency

Requirements:

• Associate degree in electrical engineering technology, telecommunications technology, digital design drafting, computer science, or related field; or equivalent experience
• CompTIA Network+ certification
• 4+ years supporting and administering enterprise tools in a NOC or IT Network & Telecom Operations environment
• 1+ year of experience with discovery or modeling operations support systems
• Knowledge of basic telecommunication / IP network technologies and best practices (Microwave, IP/Ethernet, SONET, DWDM, etc)
• Experience with ticketing systems (e.g., ServiceNow)
• Basic familiarity with Linux and Windows application support
• Working knowledge of networks, telecom systems, and servers (Windows, Linux, Unix, AIX)
• Ability to read and interpret technical telecommunications drawings
• Strong documentation skills with high attention to detail
• Solid understanding of the role of Discovery within ITIL processes
• Knowledge of networking/security protocols (SNMP, WMI, SSH, Telnet, JMX, SOAP, SQL/JDBC/ODBC, IPSec, etc.)
• Experience working in utility or NERC-regulated environments
• BA/BS degree or equivalent experience/certifications