SPECTRAFOR is seeking an IT Product Specialist to act as the Network Planning and Design Expert for their telecom/IP network digital designs. The role involves overseeing engineering work, maintaining design quality, and collaborating with various teams to ensure accurate network documentation and support.
Responsibilities:
- Serve as the primary gatekeeper of IT operations engineering for complete planning and design work, auditing Network Resource Process (NRP) submissions for accuracy and completeness
- Provide hands-on technical support to engineers, architects, drafters, and project stakeholders
- Analyze clearance impacts, prepare circuits for updates, process post-clearance changes, and communicate outcomes to responsible parties
- Maintain relationship mapping for telecom assets
- Develop and refine CI (Configuration Item) views, policies, and reporting
- Advise technical and business teams on configuration management best practices
- Assess discovery and reconciliation results for accurate data synchronization
- Partner with IT Product Specialists on system health checks, maintenance, and production support activities
- Consult with telecom engineers on designs; create connection paths from drawings, spreadsheets, and other documentation
- Coordinate with network specialists to resolve design issues
- Support telecom technicians by assisting with connection/circuit updates
- Work with IT product specialists to understand new hardware terminology and system references
- Mentor and train IT operations engineers, design drafters, and technicians
- Participate in new initiatives and process improvements that enhance the platform or operational efficiency
Requirements:
- Associate degree in electrical engineering technology, telecommunications technology, digital design drafting, computer science, or related field; or equivalent experience
- CompTIA Network+ certification
- 4+ years supporting and administering enterprise tools in a NOC or IT Network & Telecom Operations environment
- 1+ year of experience with discovery or modeling operations support systems
- Knowledge of basic telecommunication / IP network technologies and best practices (Microwave, IP/Ethernet, SONET, DWDM, etc)
- Experience with ticketing systems (e.g., ServiceNow)
- Basic familiarity with Linux and Windows application support
- Working knowledge of networks, telecom systems, and servers (Windows, Linux, Unix, AIX)
- Ability to read and interpret technical telecommunications drawings
- Strong documentation skills with high attention to detail
- Solid understanding of the role of Discovery within ITIL processes
- Knowledge of networking/security protocols (SNMP, WMI, SSH, Telnet, JMX, SOAP, SQL/JDBC/ODBC, IPSec, etc.)
- Experience working in utility or NERC-regulated environments
- BA/BS degree or equivalent experience/certifications