Inside Sales Account Manager - Fluke Calibration

Fluke Corporation is a leading company in creating software, test tools, and technology for calibration solutions. They are seeking an Inside Sales Account Manager to facilitate the sales process for calibration hardware and software solutions, supporting the field sales team and driving customer engagement.

Responsibilities:

• Facilitate the sales process through project management, tracking open sales orders, issue resolution and overall customer service and support
• Prospect, source and prioritize new sales opportunities by phone and email to achieve your sales goals by maximizing customer-facing time
• Build and Adapt individual communication approach by customer relationships to understand their needs and remain responsive to changing customer goals and challenges
• Support Fluke Calibration Field sales to provide an excellent customer experience by providing timely and accurate quotations, technical information, adding funnel in CRM, moving opportunities through the funnel and contribute to top line growth by meeting or exceeding the North American calibration sales target
• Provide customer follow-up activities on behalf of the field sales team, driving late stage opportunities through to a successful close for one or more of the product families (Electrical, Pressure, Flow, Temperature or Software products)
• Represent Fluke Calibration as calibration generalist to customers, representatives, sales support and the business unit in all sales-oriented activities to deliver an outstanding experience to Fluke Calibration customers
• Demonstrate perseverance and diligence to overcome customer concerns and close sales opportunities
• Generate profitable growth through quota attainment

Requirements:

• Associate or bachelor degree in Engineering, Computer Science, another related field or equivalent experience
• Previous experience in a customer facing role with comfort spending 50% or more of the day working with customers over the phone
• Excellent listening and communication skills to capture and address customer needs
• 2+ Years of related experience
• Metrology related experience with test, measurement, calibration or technical related experience
• Experience using a customer relationship management tools (CRM), i.e., Microsoft Dynamics CRM
• Experience selling hardware solutions/understanding of capital equipment purchasing process