Customer Service Representative

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Customer Service Representative to provide world-class customer support, assisting customers with billing, service sign up, and troubleshooting connectivity issues in a fast-paced environment.

Responsibilities:

• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• Access information from multiple sources using various computer applications
• Analyze and resolve issues according to specific client requirements
• Work in fast paced call center setting
• Accurately document details of support with proper information
• Follow standard policy and procedure for performing specific services
• Provide clear and effective communication, building a positive rapport with different types of customers over the phone
• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions
• Follow-up and educate customers on all inquiries that were not immediately resolved
• Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external
• Perform other duties as assigned

Requirements:

• Provide world-class customer support for our partners within a 24x7x365 environment
• Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies
• Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience
• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• Access information from multiple sources using various computer applications
• Analyze and resolve issues according to specific client requirements
• Work in fast paced call center setting
• Accurately document details of support with proper information
• Follow standard policy and procedure for performing specific services
• Provide clear and effective communication, building a positive rapport with different types of customers over the phone
• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions
• Follow-up and educate customers on all inquiries that were not immediately resolved
• Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external
• Perform other duties as assigned