Customer Success Manager

Claryo, Inc. is seeking a Customer Success Manager (CSM) to ensure customers successfully adopt and scale their platform. This role involves managing the post-deployment customer lifecycle and working with various teams to drive customer value and long-term partnerships.

Responsibilities:

• Own the post-deployment customer lifecycle, including onboarding, adoption, retention, and expansion
• Partner closely with Forward Deployed Engineers during and after deployments to ensure we’re driving customer value and ongoing success
• Build strong relationships with customer stakeholders across operations, technical, and leadership teams
• Drive customer adoption and usage, ensuring the product becomes embedded in daily workflows
• Define and track success metrics (KPIs) tied to customer outcomes and operational impact
• Identify opportunities for account expansion, including new use cases, sites, or product capabilities
• Act as the voice of the customer, translating feedback into actionable insights for Product and Engineering teams
• Develop and refine customer success playbooks to improve repeatability and scalability
• Proactively identify risks to customer success and drive resolution across internal teams