Veterinary Customer Service Representative

Company Description

The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice. We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment!

Our brand new, state-of-the-art facility is fully equipped with digital radiography, large touch screen monitors in all client rooms, Ultrasound, Idexx laboratories in-house, and a ForceTriad electrosurgical system. We also have CT and MRI capability in-house through referral. Just as important, we have a friendly, highly skilled, motivated, and fun-loving staff.   

We are very flexible with scheduling and are willing to work around requests, within reason. Our practice is remarkably busy, so it is important for our staff to be able to handle high-stress situations, multitask well, and have good communication skills. We want our staff to be hands-on!

We are currently looking to fill two CSR positions. 1 position will be for day (6a - 6p) / swing (1p - 1a) and the other position will be for overnight (6p - 6a) / swing (1p - 1a).

To learn more about us click here!

Job Description

Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR), where exceptional service meets compassionate care. We are currently hiring for day/swing and night/swing positions. 

Why You’ll Love It Here

At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service, ensuring every client feels supported during stressful moments.

What You’ll Do

• Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
• Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.
• Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
• Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.

What We’re Looking For

• Customer-focused: You have a knack for connecting with people and delivering memorable service.
• Cool under pressure: You excel in high-stress environments and think on your feet.
• A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.
• Eager to learn: You’re excited about continuous learning and professional development opportunities.

Opportunities for Growth

• We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.

Benefits of Joining Us

• Competitive pay
• Ongoing education and training opportunities
• A supportive, team-oriented work environment
• The chance to make a real difference in the lives of pets and their people

If you’re ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!

Qualifications

We’re looking for:

• Experienced Receptionist with a minimum of 1-year veterinary experience preferred.
  • Our night shift position will require previous veterinary CSR experience.
• We are open 24 hours and will require both day and overnight shifts to also be available to cover our 1pm - 1am swing shifts as needed.
• Compassionate and calm team-player.
• The ability to multi-task.
• Strong communication skills are a must!
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

Pay Range: $18 - $20/hr. depending on level of experience

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/