Billing and Student Accounts Coordinator

Position:  Billing and Student Accounts Coordinator

Department: Finance & Administrative Services

Type of Position: Full-time Hourly

Exemption Status: Non-Exempt

Work Schedule, Hours per week: Monday-Friday, 8:00 AM to 5:00 PM, 40 hours per week

Opportunity for hybrid schedule: Yes

Starting Salary Range:  $20.47-$26.35 and determined based on relevant years of work experience provided on application and resume.

Position Summary: Johnson County Community College (JCCC) inspires learning to transform lives and strengthen communities. This positions coordinates and manages the collections and billing functions to ensure timely recovery of receivables. This role manages a team of specialists and is responsible for on-boarding, off-boarding, and performance appraisals.

Required Qualifications:

• Associate’s Degree.
• Requires 3+ years of related experience in billing and collections.
• Senior-level support role.
• Completes assignments with little supervision.
• May assist less-experienced team members.

Preferred Qualifications:

• Bachelor’s Degree in Business or Accounting.
• Experience in Higher Education.
• Experience with Ellucian Banner.

Position details include but are not limited to:

• Collections and Accounts Receivable Operations:
  • Track internal and external unpaid accounts and solicit payment through various communication methods, placement of holds, payment plan offerings, and collaboration with JCCC staff.
  • Report unpaid accounts to external collection agencies and remove paid accounts in a timely manner.
  • Assess collection fees and review data on a continuing basis to ensure the accuracy of account information that is reported.
  • Exercise discretion in resolving complaints, grievances, discipline, and concerns as they arise.
  • Ensure compliance with collections laws, regularly attend trainings, and review current policies.
  • Process Drop for Non-Payment for unpaid student accounts at beginning of academic terms.
• Billing Operations:
  • Bill external organizations for tuition and fees and establish formal billing arrangements with new sponsors, resolving discrepancies as needed. 
• Leadership, Staff Development, and Performance Management:
  • Supervise the Billing and Accounts Receivable team, coordinating daily workflows and ensuring coverage of duties and adherence to departmental policies and standards.
  • Coach, support, and mentor team members within the department. Drive a culture of customer service excellence amongst team members.
  • Assist departmental leaders in the development of goals and objectives. Identify best practices and aim to improve departmental processes and efficiencies.
• Other duties as assigned.

To be considered for this position we will require an application, resume, and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Benefits Category

For Full‑time Employees:

• Health insurance with some employer paid options.
• Life insurance & AD&D (employer provided)
• Retirement plans (403(b), 457(b), and KPERS)
• Employer paid 8% contribution into a 403(b) no match required
• Paid time off (vacation, sick, personal, and floating holidays)
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Tuition reimbursement / assistance for non‑JCCC courses for employee
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

About JCCC:

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Mission: JCCC inspires learning to transform lives and strengthen communities.

Vision: JCCC will be an innovative leader in equitable student access, learning and success.

Equal Employment Opportunity:

JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

Disclosure: 

If you need any assistance throughout the search process, please reach out to the HR@jccc.edu. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.