Alumni Coordinator

Description

ABOUT THE POSITION & ITS IMPACT

The Alumni Coordinator is instrumental in the organization’s ability to best serve our existing clients, clients whom have experienced the transformational impact of Onsite. This role supports all engagement efforts for alumni of Onsite intensives, Milestones, Nashville Wellness House, Adventure & Equine and numerous other programs. Working to engage and retain clients within the Onsite ecosystem has shown to be invaluable in a client’s journey; this position creates content, events and outreach efforts for this wonderful community. 

ABOUT THE DAY-TO-DAY IN THIS ROLE: 

• You’ll build meaningful, in-person connections with clients on our TN campus by introducing the Alumni Program throughout their Milestones, Intensive and workshop experience. 
• Attend key weekly programming, including Intensive Closing and Aftercare lectures, as well as Milestones Community Group.
• Support the planning, communication, execution and facilitation of virtual and in-person alumni experiences including the annual Milestones reunion, quarterly regional events, monthly Nashville gatherings and virtual check-ins. 
• Track and support key alumni success metrics, including event participation, client satisfaction surveys, reviews, referral activity, and program enrollments
• Partner with key stakeholders to implement a communications and engagement strategy aligned with alumni needs and organizational priorities
• Manage multi-platform outreach including SMS (HeyMarket), email (Hubspot), online community (Circle) and Salesforce
• And more…a full job description can be shared at any point in the recruiting process.

ABOUT OUR BENEFITS & COMPENSATION PACKAGE: 

Onsite Wellness Group offers competitive compensation and benefits including: 

• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops 
• Company Employee Assistance Program
• And more! 

ABOUT ONSITE WELLNESS GROUP

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future. 

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com.

Requirements

IDEAL EDUCATION & EXPERIENCE FOR THE ROLE:

We are open to candidates of all backgrounds, experience and education levels. After all, years of experience is just a number. That said, we believe that candidates with the following backgrounds will be well-suited to succeed in this role: 

• Minimum of two-years experience in customer service, client care, or marketing experience required
• Ability to be on campus (in Cumberland Furnace, TN) a minimum of three days per week
• Knowledge of 12 Step, recovery, counseling processes and ability to communicate those in a professional manner
• Experience in the mental health field preferred
• Experience with creative event planning preferred and experience leading small or large groups is preferred