Customer Education Manager, Certification

AlphaSense is a company that provides AI-driven market intelligence to help professionals make informed decisions. They are seeking a Customer Education Manager who will be responsible for developing and optimizing the AlphaSense Certification program, growing it across various channels, and building a community of power users and advocates.

Responsibilities:

• Own the full lifecycle of our AlphaSense Certification program — from development and optimization to delivery and expansion
• Grow the program across channels through always-on programming, microcertifications, and bespoke private certifications via professional services
• Measure and communicate the impact of certification across product adoption, lead generation, and renewal/upsell — making the case for it as a long-term investment for users and the business
• Build and nurture a thriving community of power users and advocates through training, video, surveys, and more
• Develop targeted assets and resources that keep this community ahead of AlphaSense's evolving platform capabilities

Requirements:

• You've designed and scaled certification or learning programs before
• You measure everything, but never lose sight of the learner experience
• You know how to engage and energize an audience, turning users into advocates and advocates into a movement
• You thrive on early-stage teams where the playbook is still being written
• You can write compelling content, present to stakeholders, lead engaging group trainings, and translate complex platform capabilities into clear, engaging learning experiences