Customer Service Representative

TEKsystems is a leading provider of business and technology services. They are hiring a Customer Service Representative to support customers across financial and property-related services, focusing on handling inbound inquiries, resolving issues, and documenting work clearly.

Responsibilities:

• Handle inbound customer calls and service requests
• Answer questions related to accounts, billing, orders, and services
• Verify customer details and account information
• Identify issues, determine root causes, and resolve or escalate when needed
• Document interactions clearly and accurately in internal systems
• Coordinate with internal teams to close customer requests
• Follow established guidelines, procedures, and service standards

Requirements:

• At least 2 years of customer service experience in a call center or high‑volume support environment
• Comfortable handling phone-based customer interactions
• Strong attention to detail and accurate documentation skills
• Ability to follow step‑by‑step procedures and service guidelines
• Reliable remote work setup and professionalism during scheduled hours