Intern - Business Analyst - It Operations

SitusAMC is a company focused on transforming clients' businesses and careers. The IT Operations internship provides students with hands-on experience in supporting IT infrastructure, monitoring system health, and assisting with service management on the ServiceNow platform, while collaborating with experienced professionals.

Responsibilities:

• Support critical IT infrastructure, monitoring system health, and assisting with issue resolution across networks, servers, and cloud environments
• Help document requirements, facilitate request intake, and create clear, usable documentation for the ServiceNow platform
• Support backlog intake, refine requests, and produce knowledge articles, process documentation, and release notes

Requirements:

• Currently enrolled in Bachelors or Master's program at an accredited University pursuing a degree in: Computer Science, Data Science, or related field
• Intern level professional with 0-6 months of relevant project or working experience
• Basic understanding of IT infrastructure, networking, or system administration
• Familiar with Service Now or similar platform
• Strong problem-solving and analytical skills
• Effective communication and teamwork abilities
• Willingness to learn and adapt in a fast-paced environment
• Remote based in or driving distance of a local office: Denver, CO; St Petersburg, FL; NY, NY; Plymouth Meeting, PA; Overland Park, KS; Houston, TX; Atlanta, GA
• Interest in pursuing a career in IT operations or technology