Business Analyst II – Business Service Center (U.S.) - Fully Remote

LHH is seeking an experienced Business Analyst II to identify, analyze, and document complex business requirements and processes. This role partners closely with both business stakeholders and technical teams to ensure solutions align with business needs and project timelines are met.

Responsibilities:

• Gather, analyze, and document complex business requirements and translate them into clear, actionable functional specifications
• Effectively communicate business requirements to technical teams, providing detailed documentation for user review and approval
• Research reported user issues, evaluate alternative solutions, and recommend cost‑effective, efficient system design options
• Create system models, process flows, charts, tables, and diagrams to analyze requirements and explain desired outcomes
• Collaborate with technical teams to design flexible solutions that minimize hard‑coded logic
• Develop manual and automated test scripts for system enhancements
• Manage the testing lifecycle, analyze test results, and communicate outcomes to stakeholders
• Produce and maintain end‑user documentation to support system enhancements and ensure user adoption
• Coordinate with developers and end users to ensure project and enhancement requirements are met
• Analyze, test, and manage cross‑application projects and system enhancements
• Ensure system designs align with current and future business vision
• Onboard new business teams to the Salesforce platform and customize Salesforce to meet evolving needs
• Design and implement Salesforce automation using Flows, Process Builder, and Apex triggers
• Provide Salesforce user support, including access management, user profiles, permission sets, and security configurations
• Build and maintain Salesforce reports, dashboards, and data visualizations to support leadership decision‑making
• Partner with cross‑functional teams to translate business needs into scalable Salesforce solutions
• Participate in special projects and perform other duties as assigned

Requirements:

• Bachelor's degree in Information Systems or equivalent experience
• Minimum of 4 years of experience in business analysis, including process flows and support of new system design
• Strong knowledge of object modeling and the ability to convert business processes into technical solutions
• In‑depth understanding of computer systems and enterprise applications
• Proficiency with Microsoft applications, including Outlook, Word, Excel, PowerPoint, Project Professional, Project Server, and Access
• Salesforce experience strongly preferred