Business Analyst

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. As a Business Analyst for EOHS vendor hosted applications, you will focus on end-to-end delivery support by translating business needs into high quality analysis and guiding scalable system configurations. This role requires collaboration with technology peers and business leaders to ensure timely and reliable delivery of solutions.

Responsibilities:

• Support delivery and ongoing evolution of EOHS vendor applications, from intake through configuration, testing, and deployment
• Support translation of EOHS business needs, workflows, and policy requirements into precise system configurations, rules, and design decisions
• Participate in configuration design discussions with peers and vendors to support how the system functions, behaves, and is experienced by end users
• Ensure configurations meet functional, usability, compliance, and scalability expectations
• Understand operational workflows, business requirements, pain points, and desired outcomes to guarantee an aligned outcome
• Document and refine requirements into clear configuration ready inputs (process flows, rules, decision logic, and acceptance criteria)
• Balance business needs with vendor platform capabilities, constraints, and best practices
• Contribute to continuous improvement ideas to leaders of product delivery practices, configuration standards, and collaboration models
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks

Requirements:

• 5+ years of experience in vendor hosted application configuration (SaaS platforms)
• 5+ years of experience with business analysis skills, including workflow mapping, requirements translation, and design facilitation
• 5+ years of experience accurately documenting system configurations and maintain clear, reusable knowledge artifacts for ongoing reference
• 5+ years of experience configuring systems (rules, forms, workflows, permissions, logic)
• Intermediate level of proficiency working in agile, iterative delivery models, including troubleshooting and rapid refinement
• Ability to manage ambiguity, balance competing priorities, and drive outcomes through partnership rather than authority
• Experience supporting regulated or compliance driven domains (healthcare, EOHS, risk, or safety)
• Experience working across multiple vendor platforms simultaneously
• Familiarity with enterprise IT governance, change management, and release processes
• Comfortable operating in fast paced environments with evolving requirements and tight delivery timelines