Sr. Product Success Manager

Aha! is the world's #1 product development software, helping more than 1 million product builders bring their strategy to life. The Sr. Product Success Manager will work directly with customers to provide consultative support and guide them in building lovable products while mentoring teammates and championing internal best practices.

Responsibilities:

• Provide consultative support to customers
• Share expertise and demo software to help product teams
• Guide customers of all sizes
• Mentor teammates and champion internal best practices

Requirements:

• You have six+ years of product management experience
• You prefer interacting with customers rather than engineering teams
• You want to share your expertise and demo our software to help other product teams build lovable products
• You enjoy guiding customers of all sizes — from lean teams to major enterprise organizations
• You love to mentor teammates and champion internal best practices
• You have recently worked in product management or a similar role that was directly responsible for building software
• Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated users energizes you
• Six or more years of experience defining, managing, and launching customer-facing experiences at a growing software or technology company
• Experience working directly with customers at organizations of all sizes
• Deep curiosity to learn complex tools and workflows (including advanced AI capabilities)
• Experience mentoring teammates and supporting their growth
• Strong written communication skills
• Confidence to pursue dynamic opportunities