Technical Customer Success Manager - Integrations

Agiloft is a global leader in data-first contract lifecycle management software. The Technical Customer Success Manager – Integrations will enable customers to deploy scalable and efficient integrations, focusing on improving integration stability and usage efficiency while partnering with customers and internal teams.

Responsibilities:

• Lead structured Integration Success Reviews across implementation and post-go-live milestones
• Evaluate integration architecture for scalability, reliability, and observability
• Translate business requirements into stable, supportable integration designs
• Identify technical risks early and recommend actionable improvements
• Provide hands-on problem solving in live customer environments
• Analyze task consumption patterns and identify inefficiencies or instability drivers
• Recommend optimized integration patterns (event-based, delta-based, etc.)
• Support high-risk accounts with overconsumption or unstable integrations
• Develop prioritized remediation and stabilization plans
• Improve overall system efficiency and cost alignment
• Partner with Customer Success to activate underutilized Integration Hub accounts
• Remove technical blockers to enable production adoption
• Guide customers from low usage to stable, value-driven integration deployment
• Support retention and expansion through improved customer outcomes
• Build and refine review frameworks, templates, and integration playbooks
• Standardize repeatable practices for scalable customer success
• Partner with Product to identify gaps and influence roadmap priorities
• Collaborate across Customer Success, Professional Services, and partners
• Define engagement models based on risk and complexity levels
• Other duties as assigned

Requirements:

• 4–7 years of experience in enterprise SaaS integrations or implementation roles
• Strong client-facing communication and stakeholder management skills
• Experience with APIs, JSON, Postman, and integration troubleshooting
• Strong critical thinking and problem-solving capabilities in complex environments
• Ability to assess risk and translate findings into actionable recommendations
• Experience working cross-functionally in customer-facing environments
• Ability to manage multiple engagements in a remote, fast-paced setting
• Experience with automation tools or AI-enabled systems in workflows
• Experience with iPaaS platforms (Workato, MuleSoft, Boomi, Tray, etc.)
• Workato certifications (Foundations, Implementation, Consultant)
• Experience integrating ERP, CRM, CLM, or document systems
• Familiarity with event-driven architecture and consumption modeling
• Experience building scalable playbooks or customer success programs
• Background in legal tech, CLM, or workflow automation
• Experience in forward deployed engineering or technical account management