Marketplace Strategy Manager

Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. The Marketplace Strategy Manager will be responsible for driving data-driven decision-making and enhancing the guest and host experience by analyzing the customer journey and developing actionable business strategies.

Responsibilities:

• Analyze and synthesize both quantitative and qualitative data across the end-to-end customer journey
• Pull critical signals from research, raw data (via SQL/Python), and frontline conversations, turning them into validated journeys, key moments, and business requirements
• Execute complex investigations across product, policy, and operations to identify, analyze, and diagnose underlying issues
• Develop actionable recommendations, and support the implementation of effective solutions that address systemic challenges and prevent recurrence
• Uncover high-impact insights that inform decision-makers across the company about necessary improvements benefiting both the customer and the business
• Clearly articulate findings, trade-offs, and the potential size of the upside for strategic investments
• Maintain real-time awareness of community health and emerging trends by regularly reviewing dashboards, listening posts, feedback loops, and early-warning systems
• Oversee sentiment, quality, and equity indicators, proactively identifying and investigating significant changes or anomalies
• Serve as the initial point of escalation by detecting and communicating critical shifts—both positive and negative—to relevant stakeholders
• Partner with cross-functional teams to translate insights into impactful actions that continually elevate the community experience
• Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority
• Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools
• Maintain a strong growth learning mindset, demonstrating resilience, adaptability, and an eagerness to take on any analytical or strategic challenge

Requirements:

• An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 7+ years of industry experience in a consulting, investment banking, strategy or business analytics manager, marketplace dynamics, customer insights or related commercial role
• Proven ability to perform comprehensive root cause analysis and manage intricate investigations spanning product, policy, and operational domains
• Expert-level proficiency in SQL for data extraction and manipulation
• Advanced skills in data visualization tools (e.g., Superset, Tableau) and data analysis using Python/R
• Familiarity with leveraging large language model (LLM) tools for research, pattern identification, or synthesis
• Demonstrated potential for commercial-mindedness and business acumen, with the ability to connect analytical findings directly to financial and operational outcomes
• Exceptional written and verbal communication skills, ability to breakdown complex data and insights to senior audiences
• A deeply customer-oriented philosophy, coupled with the ability to thrive at the intersection of community dynamics and the underlying business model
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact
• Strong organizational skills, a strong sense of ownership and accountability, self-starter
• Experience working in a two-sided marketplace, platform, or community-driven business model
• Proven expertise in analyzing end-to-end customer or user journeys