Principal Engagement Executive

Adobe is one of the world’s most innovative software companies, empowering everyone to create through digital experiences. The Principal Engagement Executive will manage substantial projects for critical Adobe accounts, acting as a trusted advisor to ensure customer satisfaction and successful project delivery while collaborating across teams to drive business transformation.

Responsibilities:

• Entrusted with managing the completion of all engagements related to Adobe's customer service offerings. This applies to a defined group of strategic customers in the Americas. This entails ensuring project fulfillment and upholding customer approval across every project and workstream
• Ensure customer requirements are met, resulting in the measurable, encouraged business value aligned to customer priorities and objectives
• Act as the primary liaison for customer executive coordination and work with any customer partners within the customer’s broader network
• Upon contract booking, ensure detailed and efficient transition from Sales to Delivery
• Ensure successful project closeout and transition from delivery to post-delivery teams
• Work cross-functionally with Sales, Delivery, and Product teams to align on customer success plans and define opportunities to drive value across Adobe solutions
• Serve as the main partner concern contact, ensuring customer issues are resolved promptly and projects remain on course
• Responsible for accurate and effective revenue management, growth and margin execution, including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams
• Accountable for ensuring project revenue forecasts are up to date and accurate
• Ensure Project Managers are completing operational functions in a timely and accurate manner including expense management, time entry and approval
• Accountable for customer health reporting and intervention management
• Manages the team within Adobe Customer Solutions by directing team assembly, employee onboarding, and transitions
• Additionally, handles changes in personnel or processes across all projects linked to their assigned account(s)
• Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions, change requests, and addendums
• Offer insights for account planning alongside the sales and project delivery units
• Lead initiatives to renew and expand partnerships within the Customer Solutions division at Adobe with existing clients. This relies on a deep understanding of the client’s objectives and familiarity with the scope, activities, and resources necessary to achieve those objectives