Systems Engineer I

National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. They are seeking a Systems Engineer I to assist in managing a complex server infrastructure environment, providing support and troubleshooting for various IT systems and technologies.

Responsibilities:

• Be an ambassador for IT, working across the business to provide effective communication on IT matters
• Supports and helps drive the development of team/department goals and procedures
• High level administration knowledge of: Server and desktop operating systems, including experience with Windows 10/11, Windows Server/Terminal Server 2016/2022
• VMWare ESXi, VCenter, VM optimization
• Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Highly Proficient in/with: Technology support experience supporting users at all levels
• ITSM/Ticketing system experience – ServiceNow
• Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2016/2022
• Printer configuration and troubleshoot (Direct Connected & Networked)
• Experience in appropriate server resource allocation and analysis
• Hands-on troubleshooting of server hardware related problems such as CPU, RAM, and disk failures
• UPS management in an enterprise
• Basic switching, routing and wireless networking - ability to traverse the OSI layer effectively in troubleshooting
• Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
• Strong documentation skills
• Install and configure server-based software and hardware
• Manage network servers and technology tools
• Manage a 2016 Active Directory environment across multiple locations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Upgrade systems with new releases and patches using enterprise-wide patching technologies
• Follow change control processes as defined by IT leadership

Requirements:

• High level administration knowledge of Server and desktop operating systems, including experience with Windows 10/11, Windows Server/Terminal Server 2016/2022
• VMWare ESXi, VCenter, VM optimization
• Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Highly Proficient in/with Technology support experience supporting users at all levels
• ITSM/Ticketing system experience – ServiceNow
• Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2016/2022
• Printer configuration and troubleshoot (Direct Connected & Networked)
• Experience in appropriate server resource allocation and analysis
• Hands-on troubleshooting of server hardware related problems such as CPU, RAM, and disk failures
• UPS management in an enterprise
• Basic switching, routing and wireless networking - ability to traverse the OSI layer effectively in troubleshooting
• Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
• Strong documentation skills
• Install and configure server-based software and hardware
• Manage network servers and technology tools
• Manage a 2016 Active Directory environment across multiple locations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Upgrade systems with new releases and patches using enterprise-wide patching technologies
• Follow change control processes as defined by IT leadership
• Demonstrates exceptional customer service skills and empathy
• Contributes to the team effort
• Maintains professional and technical knowledge
• Works well with colleagues, customers and supervisors
• Ability to work calmly in urgent or stressful situations (Supporting hospitals where the end users could be in a panic/angry)
• Acts on constructive feedback
• Seeks continual improvement
• Ability to multitask well
• Ability to follow instructions and not be afraid to ask questions
• Ability to work individually and in teams
• Knowing when to lead and when to follow and how to make a positive contribution to the team
• Organized work habits and attention to detail
• Punctuality, the ability to meet deadlines, and a good grasp and use of common courtesy and appropriate manners
• Ability to diagnose problems and develop thoughtful and appropriate solutions
• Ability to deal appropriately and respectfully with end-users, sometimes in stressful situations
• Professional presentation
• Good communication skills with users of all ages/skill levels/etc. (Customer base may not be technically savvy)
• Strong Desire to solve problems and make things better
• Thinks clearly in difficult situations and know when to escalate and ask for help
• Self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Keeps detailed records of all work done
• Interacts with customers and dealer vendors to address with technical difficulties, installations, software and network configuration etc
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Maintains awareness of team KPI performance and SLA achievement
• Active Directory PowerShell scripting
• Microsoft M365 (Exchange, OneDrive, Teams, SharePoint)
• Microsoft AD (Azure/Hybrid)
• VMWare experience
• Cloud Computing Platforms (AWS, Azure)
• Certifications - VMWare (VCA, VCP, VCAP), ITIL, Microsoft (MCSA, MCSE)
• Scripting/automation experience a plus
• 5+ years direct technical experience