Unified Communications Engineer

Peraton is a next-generation national security company that drives missions of consequence. They are seeking a Unified Communications Engineer to support the Department of Homeland Security by managing and enhancing diverse communications platforms.

Responsibilities:

• Review, analyze, and understand the existing Unified Communications infrastructure and make recommendations for enhancement
• Assists in the engineering of Unified Communications solutions to meet new requirements and enhancements to existing Unified Communications services to include identifying hardware refresh recommendations
• Create and document requisite network configuration
• Performs design, project management, acceptance testing, and vendor assessment activities
• Communicate with internal and external groups to determine communications requirements and prepare engineering specifications to ensure functional requirements are met
• Ensures the accuracy and completeness of systems documentation
• Helps prepare, maintain, and troubleshoot communications systems
• Expected duties include help in the design and the development of system equipment, as well as installing and testing system equipment and implementing procedures to make all components operational
• Involved in all aspects of service delivery, from carrying out feasibility exercises and determining connectivity and signal access, to preparing detailed, technical, and operational documentation

Requirements:

• Bachelor's degree and 8 years experience or Associate's degree and 10 years of experience or Master's degree and 6 years of experience or a HS diploma/equivalent and 12 years' experience
• U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
• Experience with Cisco Unified Communications Platforms to include VoIP, voicemail, messaging, to include but not limited to Cisco WebEx, Webex Cloud Calling, Jabber, VTC, UCCX, Finesse
• Knowledge and experience with networking and networking protocols
• Proven experience in Unified Communications Engineering and systems
• Possess ITIL Foundation certification or the ability to obtain within 30 days of hire
• Experience with cloud based unified communications solutions
• Professional-level Cisco certifications desired
• Appropriate security certifications centering on networking and unified communications
• Experience with VTC systems and their integration within unified communications platforms
• Effective Communication skills - verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service oriented