Bilingual Remote Licensed Customer Service Representative

Liberty Mutual Insurance is seeking a Bilingual Remote Licensed Customer Service Representative to join their Customer Response Center. The role involves providing timely and accurate information and service to policyholders and agents while ensuring high customer satisfaction and retention of business.

Responsibilities:

• Provide timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs
• Independently solve problems relating to policies within scope and escalate others as appropriate
• Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth and retention of business

Requirements:

• Fluency in both English and Spanish is required
• Active P&C Producers insurance license REQUIRED
• 2 years'+ related Customer Service experience is required
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
• Excellent communication and interpersonal skills are required
• Associates degree or 1+ year Insurance experience preferred