Solutions Engineer

Newton Research is a fast-growing software start-up focused on leveraging cutting-edge technology, including LLMs and generative AI. The Solutions Engineer role is pivotal in driving product growth by enhancing customer adoption and engagement with AI solutions, ensuring customer needs are met and communicated effectively to the product team.

Responsibilities:

• Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high-value use cases
• Conduct regular check-ins with customers to understand their evolving needs and provide guidance on leveraging Newton’s solutions effectively, acting as the communication bridge between customers and internal AI team
• Monitor customer engagement through various platform utilization metrics
• Serve as voice of the customer, gathering insights from customers interactions and translating them into actionable feedback for the product and AI teams