Market Manager, SMRA Sales

T-Mobile is committed to investing in its employees and is seeking a Senior Manager for Rural Markets. This role focuses on driving market growth and customer penetration in Small Market Rural Areas by leading a team of Retail Store Managers and collaborating across various channels to enhance brand presence.

Responsibilities:

• Sets a strong pace to lead and support a team of Retail Store Managers to increase customer penetration and market growth. Strategic leadership across rural markets will be crucial in driving growth, enhancing profitability, and delivering an exceptional customer experience. Prioritizes company-wide goals over individual market results, translating regional performance insights into enterprise-level strategies for scalability and sustained growth
• Acts like an owner of the business and collaborates cross-functionally with Field Engineering, Marketing, and Finance to evaluate coverage, resource investments, and new opportunities for expansion, aligning across multiple channels to increase market share and strengthen brand presence in rural markets
• Support the team in their development, training, mentoring, and tactical execution, driving leadership behaviors that will earn a place in our customers’ hearts and support store success. Mentors and promotes high-performing Retail Store Managers who stretch thinking, ask bold questions, and deliver elevated performance outcomes while building and maintaining a culture of success and continuous improvement that represents T-Mobile values. Market and store visits will be essential to assess operations and implement strategies for improvement
• Ensure that the retail stores are staffed and trained to the approved levels to meet customer traffic demands, leading to increased conversion rates. This requires skills in recruiting, selection, hiring, training, and working in a leadership and development capacity for the ongoing growth of your market
• Travel frequently to conduct market surveys and operational audits within supported SMRA stores, simplifying operations by reducing complexity and removing barriers, which allows teams to focus on our customers and revenue-driving outcomes. Ensures operational excellence through regular audits and compliance checks

Requirements:

• Experience in leading and supporting a team of Retail Store Managers
• Proven track record in driving customer penetration and market growth
• Ability to collaborate cross-functionally with Field Engineering, Marketing, and Finance
• Experience in evaluating coverage, resource investments, and new opportunities for expansion
• Strong mentoring and training skills for team development
• Experience in recruiting, selection, hiring, and training staff
• Ability to conduct market surveys and operational audits
• Strong leadership skills that inspire and promote team success
• Ability to prioritize company-wide goals over individual market results
• Experience in building and maintaining a culture of success and continuous improvement